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Returns Policy

If you wish to return your item please fill out the returns form and send your parcel to: Covered by Olivia, The Barn, Elms Farm, Hobb Lane, Daresbury, WA45LS

If you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 14 days of receipt, provided they are in original condition with tags intact.

Once your items are returned, you will be entitled to receive a refund. 

We do not offer exchanges, if you would like another item/size/colour you must return and re order.

For item(s) returned after this time, we reserve the right to return the item(s) to you.

We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their security tag removed. Every aspect of the garment must be free from signs of wear and odour.

We aim to process your refund within 14 days of receipt

Should you wish to return your order, please repack the item as securely as possible. Please include the returns form inside fully filled out. Send your parcel back using your preferred post office.

Please note - The cost of returning the goods and the safe return of the order is the customers responsibility. We would always advise to use some form of tracked service and to obtain proof of postage until the refund notification is sent for your confirmation. 

 

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